Did your Firestick or Fire TV stop in between your binge-watching?
Sometimes Fire TV out of nowhere displays a message “PLR_PRS_CALL_FAILED”. This message simply means that there is some internet connection error.
Don’t feel helpless as we are here you help you out of the situation.
What Causes PLR-PRS_CALL_FAILED Error?
When you try to access movies or other content on the Amazon Prime Video app on your Fire TV, you might sometimes receive the PLR PRS CALL FAILED error code. The error stops you from playing any of the app’s content.
An Internet Connection Error with the code PLR PRS CALL FAILED could occur for a variety of causes, including a simple glitch. More possible reasons may include:-
- Amazon Prime Video servers in your area aren’t responding.
- Your Internet service provider is having trouble retrieving data packets from Amazon servers.
- Something is wrong with Prime Video’s servers or with your Internet service provider.
If that’s the case, the problem should go away on its own in a few hours, if not minutes. To see if the problem is caused by technical issues with your ISP or Prime Video servers, consider switching to a different internet connection and seeing if the error persists.
If the error message appears on another connection as well you’ll have to actively troubleshoot the problem.
How to Solve PLR-PRS_CALL_FAILED Error?
Here are a few ways you can solve the error and continue watching your movie or series.
#1 Solution – Restart Your Device
The simplest solution is to restart your device. Switch off all the power connections and wait for 10 seconds or a maximum of 1 minute.
Then turn on your Fire TV. If the error was due to some technical glitch it would have been resolved automatically when you restart.
# Solution – Clear Amazon Prime Video Data & Cache
Follow the steps to clear the cache and data of your Prime.
- Open your Fire TV and launch the Home page.
- Go to the settings on the right side of the Home screen
- Under settings go to the applications tab.
- Open the Applications tab then click on “manage installed applications”.
- A list of apps will open on the screen.
- From the list select Amazon Prime and click on it.
- On the next page click on “Force stop”.
- Then scroll down and click on “Clear data”.
- Next click on “clear cache”.
- Now you will see on the right side of the screen that the cache size is zero.
Most probably by following one of the above solutions the error will go away. If it is still there, you can contact the Amazon support center.