Did your Firestick or Fire TV stop in between your binge-watching?
Sometimes Fire TV, out of nowhere, displays a message “PLR_PRS_CALL_FAILED.” This message means that there is some internet connection error.
Please don’t feel helpless as we help you out of the situation.
What Causes PLR-PRS_CALL_FAILED Error?
When you try to access movies or other content on the Amazon Prime Video app on your Fire TV, you might sometimes receive the PLR PRS CALL FAILED error code. The error stops you from playing any of the app’s content.
An Internet Connection Error with the code PLR PRS CALL FAILED could occur for various causes, including a simple glitch. More possible reasons may include:-
- Amazon Prime Video servers in your area aren’t responding.
- Your Internet service provider is having trouble retrieving data packets from Amazon servers.
- Something is wrong with Prime Video’s servers or with your Internet service provider.
If that’s the case, the problem should go away on its own in a few hours, if not minutes. However, to see if the problem is due to technical issues with your ISP or Prime Video servers, consider switching to a different internet connection and seeing if the error persists.
If the error message also appears on another connection, you’ll have to troubleshoot the problem actively.
How to Solve PLR-PRS_CALL_FAILED Error?
Here are a few ways to solve the error and continue watching your movie or series.
#1 Solution – Restart Your Device
The simplest solution is to restart your device. But first, switch off all the power connections and wait for 10 seconds or a maximum of 1 minute.
Then turn on your Fire TV. If the error were due to some technical glitch, it would resolve when you restart the device.
# Solution – Clear Amazon Prime Video Data & Cache
Follow the steps to clear the cache and data of your Prime.
- Open your Fire TV and launch the Home page.
- Go to the settings on the right side of the Home screen
- Under settings, go to the applications tab.
- Open the Applications tab, then click on “manage installed applications”.
- A list of apps will open on the screen.
- From the list, select Amazon Prime and click on it.
- On the next page, click on “Force stop”.
- Then scroll down and click on “Clear data”.
- Next, click on “clear cache”.
- Now you will see on the right side of the screen that the cache size is zero.
Most probably, by following one of the above solutions, the error will go away. However, you can contact the Amazon support center if it is still there.